How We Deliver
At MyStudyMates, we want your books and learning materials to reach you safely and on time. We currently deliver across Lagos and select locations across Nigeria. All orders are carefully packaged to ensure your items arrive in perfect condition.
Delivery Areas & Timeframes
Lagos (Within Lagos State)
- Mainland & Island — 1 to 2 business days
- Outskirts & Satellite Towns (e.g., Ikorodu, Badagry, Epe) — 2 to 3 business days
Other States in Nigeria
- Major Cities (Abuja, Port Harcourt, Ibadan, Kano, Enugu, etc.) — 3 to 5 business days
- Other Locations — 5 to 7 business days
Business days are Monday to Friday, excluding public holidays.
Delivery Fees
| Location | Delivery Fee |
|---|---|
| Lagos Mainland & Island | ₦1,500 |
| Lagos Outskirts | ₦2,000 |
| Other States – Major Cities | ₦2,500 – ₦3,500 |
| Other States – Remote Areas | ₦4,000 – ₦5,000 |
Delivery fees are calculated at checkout based on your location. For bulk orders of 5 or more items, please contact us directly for a delivery quote.
Order Processing Time
Once your order is placed and payment is confirmed, we will process and dispatch your order within 1 to 2 business days. You will receive a confirmation message via email or WhatsApp once your order has been dispatched.
Please note that orders placed on weekends or public holidays will be processed on the next available business day.
How to Track Your Order
Once your order is dispatched, we will send you a tracking number or courier update via:
- Email — to the address used at checkout
- WhatsApp — if you provided a phone number
If you have not received a dispatch notification within 2 business days of placing your order, please contact us at info@mystudymates.com or +234 816 068 7767.
Delivery Conditions
- Deliveries are made between 9:00 AM and 5:00 PM, Monday to Friday.
- Please ensure someone is available at the delivery address to receive the order.
- If delivery is attempted and no one is available, our courier will contact you to arrange a redelivery. A redelivery fee may apply.
- MyStudyMates is not responsible for delays caused by incorrect or incomplete delivery addresses. Please double-check your address at checkout.
Damaged or Missing Items
We take great care in packaging your order. However, if your items arrive damaged or if something is missing from your order, please contact us within 48 hours of delivery with:
- Your order number
- A photo of the damaged item or packaging
- A brief description of the issue
We will resolve the issue promptly by arranging a replacement or issuing a refund where applicable.
Contact us at info@mystudymates.com or call +234 816 068 7767.
Can I Change My Delivery Address?
If you need to change your delivery address after placing an order, please contact us immediately at info@mystudymates.com. We can only update your address if your order has not yet been dispatched. Once an order is with the courier, we are unable to redirect it.
Bulk & Institutional Orders
Are you a school, library, or organisation looking to order in bulk? We offer special pricing and delivery arrangements for bulk purchases of 10 or more copies. Please reach out to us directly to discuss your needs:
📧 info@mystudymates.com 📞 +234 816 068 7767 🕐 Monday – Friday, 9:00 AM – 5:00 PM
Contact Us
For any delivery enquiries, please get in touch:
MyStudyMates Ikeja, Lagos, Nigeria 📧 info@mystudymates.com 📞 +234 816 068 7767 🌐 https://mystudymates.com